Before Asking

Before asking for help, please have a look in the manual. The top of the manual provides some links to some short intro videos that address some common topics.

If the intro videos do not address your issue, please try searching the manual with your browser’s find command (Ctrl+F, or on a Mac, Command+F).

Support & Community Discussion

If you were unable to find what you needed in the manual, have a bug report or a suggestion, please visit the relevant site:

Please don’t forget to be polite! We understand it can be frustrating when you can’t find what you’re looking for quickly, but please resist the temptation to take out your frustration on us. The majority of the questions we answer are from people who have not contributed to Anki, so it is mostly volunteer work. As the adage goes, "you can catch more flies with honey than with vinegar", and if you’re polite and courteous, we’re much more likely to answer your questions or go the extra mile to help you out.


AnkiWeb About

AnkiWeb is a free companion to the computer version of Anki. AnkiWeb can be used to review online when you don’t have access to your home computer, and can be used to keep your cards synchronized across multiple machines.

AnkiWeb is intended to be used in conjunction with the computer version of Anki. While it is possible to create basic text-only cards and review them using only AnkiWeb, to download shared decks, take advantage of multimedia features and so on, you will need to use the free computer version as well. If you have not used Anki before, please start with the computer version.

Support Anki

Anki started as a hobby project back in 2006, and has gradually grown into a full time job. I provide Anki and AnkiWeb for free because I know there are struggling students out there, but I also need to put food on the table. To raise money for development costs and AnkiWeb hosting fees, I have created an optional extra that you can purchase in order to support Anki’s continued development.


If you have an Apple device, purchasing AnkiMobile is a great way to study on the go, and your purchase will help support Anki. More info is available on the AnkiMobile website.

Other Methods

We would like to offer other options to support Anki in the future, but unfortunately don’t have an ETA at this stage. In the mean time, you can support Anki by telling your friends about it!


Please post any Anki-related questions, bug reports and suggestions on the support site.

The support site does not require you to register, provides automatic suggestions to commonly asked questions, and is manned by both me and a part time assistant, ensuring you get an answer as quickly as possible.

Posts are public by default, but your email address will not be shown. If you need to contact us privately for some reason (we will never ask for your password), you can tick the private box when creating a post, or post on this category.

Please note that AnkiDroid is run by a separate group of people, so it uses a different support site.

Not about Anki?

Due to the spam I was getting, I no longer publish my email address on the web. If you need to contact me about something that’s not related to Anki, please post a private message here, and I’ll get back to you.



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